Frequent questions
Do you have any questions? We are here to help you.
- What are the doctor's visiting hours?
Home visits are made from 10:00 to 23:00, however, the reception of requests and customer service are available 24 hours a day.
- Do I have to pay anything?
If your request is through your travel insurance, generally you do not have to pay anything, unless expressly indicated by the insurance, you may be charged a franchise or the entire cost of the visit, depending on the conditions of your policy.
- How to request the service?
By email, call or whatsapp.
- How long does it take for the doctor to arrive?
Once the service is confirmed, the doctor will arrive between 30 min and 2 hours.




