Frequent questions

Do you have any questions? We are here to help you.


  • What are the doctor's visiting hours?

    Home visits are made from 10:00 to 23:00, however, the reception of requests and customer service are available 24 hours a day.

  • Do I have to pay anything?

    If your request is through your travel insurance, generally you do not have to pay anything, unless expressly indicated by the insurance, you may be charged a franchise or the entire cost of the visit, depending on the conditions of your policy.

  • How to request the service?

    By email, call or whatsapp.

  • How long does it take for the doctor to arrive?

    Once the service is confirmed, the doctor will arrive between 30 min and 2 hours.

Qcomplaints and suggestions

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34 919 417 509

KIO Assistance SL

NIF: B88001417

Calle Fernando VI, 17, 28004, Madrid, Spain


Admin: administration@kioassistance.com

Support: operations@kioassistance.com