KIO Assistance Privacy Policy

Introduction

This Privacy Policy summarizes the practices carried out by KIO Assistance SL ("U.S","our"or"the company") in relation to the information collected from users who access our website through www.kioassistance.com ("Site"), or who share personal information with us (collectively,"Users").

User rights

You can ask for it:
  1. Receive confirmation of whether or not personal information about you is being processed, as well as access to your stored personal information, along with supplementary information.
  2. Receive in a structured, general-purpose and machine-readable format a copy of the personal information that you offer us directly.
  3. Request the rectification of your personal information of which we have control.
  4. Request the erasure of your personal information.
  5. Object to our processing of your personal information.
  6. Request the restriction of the processing by us of your personal information.
  7. Submit a complaint or claim to a supervisory authority.

However, please note that these rights are not final and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or to receive more information, please contact our Data Protection Director ("DPO") using the information detailed below:
data.protection@kioassistance.com

Data retention

We will retain your personal information for as long as is necessary to provide our services, as well as to comply with our legal obligations, resolve disputes, and implement and enforce our policies. The retention periods will be determined taking into account the type of information collected and the purpose of such collection, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information in the shortest possible time. By virtue of the applicable laws, we will keep records that contain personal information of the clients, documents of opening of accounts, communications and any other type of information required by the applicable laws and regulations.

We can rectify, replace or delete information that is not accurate, at any time and at our own discretion.

Reasons for data collection

The processing of your Personal Information (that is, any information that may allow you to be identified by reasonable means; (hereinafter "Personal information") is necessary for the fulfillment of our contractual obligations with you, in addition to providing our services, protecting our legitimate interests and complying with the legal and financial laws to which we are subject.

By using the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information, as described in this Privacy Policy.

We recommend that our Users read this Privacy Policy carefully and make use of it to make informed decisions.

What information do we collect?

We collectindividually identifiable information, that is, information that identifies a person or can, without undue difficulty, identify a person. This information includes:
  • Name, surname, telephone number, symptoms for which you request our services, location and date of birth.

How do we receive information about you?

We receive your personal information as a result of various actions or origins:
  • When you voluntarily provide us with your personal data when filling in the service request form on our Site, or when you contact us by phone, email or any messaging service.
  • Through travel insurance companies with which you may have, contract a policy

How is the information used? With whom do we share the information?

We do not rent, sell or share User information with any third party except in the terms described in this Privacy Policy.

We may use the information for the following purposes:
  • Maintain communication with you: to inform you about the details of the requested service, such as the arrival time of the doctor, the address of the clinic or hospital and solving any service problems you may have.
We may also share Personal Information with our trusted third-party providers, which may be located in different jurisdictions around the world, for any of the following purposes:
  • Share your information with doctors, hospitals, clinics, laboratories, funeral homes, air ambulance services, ground ambulances and transfer companies, to make it possible for you to receive the requested service.
  • With the insurance company that you have contracted to facilitate your identification when managing your requests, claims and invoices for services that we have provided.
In addition, we may disclose information if we are certain that such disclosure may be useful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce our policies (including our Agreement), including any investigation of possible violations of the Agreement; (3) investigate, detect, prevent or take actions related to illegal activities or other infractions, suspected fraud or security matters; (4) establish or exercise our rights to defend ourselves against legal complaints or claims; (5) avoid any damage or harm to the rights, property or safety of both us and our users, yourself or any third party; or (6) collaborate with security agencies and / or, if deemed necessary, enforce intellectual property or other legal rights.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our site or access our services.

A "cookie" is a small unit of information that a website assigns to your device while you are visiting the site. Cookies are very useful and can be used for various purposes. These include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services faster and easier. Cookies are also used to help ensure that the advertisements that appear are relevant to you and your interests, and to collect statistical data on the use of our Services.

The Site uses the following types of cookies:

to. "session cookies", which are only temporarily stored during a browsing session to allow normal use of the system and are removed from your device when you close the browser.

b. "persistent cookies ", which only reads the site, is stored on the computer for a fixed period and is not deleted when the browser is closed. These cookies are used when it is necessary to know your identity in case of frequent visits, for example, to allow us to store your preferences for the next login.

c. "third party cookies", that are set up by other online services that run content on the page you are visiting, for example by third-party analytics companies that monitor and examine access to the website.

Cookies do not contain any information that identifies you personally, but the personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You can delete cookies using the instructions included in the device preferences. However, if you choose to disable cookies, some features on our Site may not work properly and your online experience may be limited.

We use a technology-based tool Snowplow Analytics to collect information about the use of the Site. This tool collects information such as how often users access the site, the pages they visit, etc. It does not collect any personal information and is only used by the site hosting and usage service provider to improve the Site and services.

Using command libraries (Google Web Fonts)

To present content correctly and visually appealing across browsers, we use script and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to the browser cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, the content will be displayed with a default font.
  • Calling script or font libraries automatically triggers a connection to the library operator. In theory, it is possible for the operators of the corresponding libraries to collect data, although, in this case, it is not clear for what purpose.

  • The privacy policy of the Google library operator is available here: https://www.google.com/policies/privacy

Collection of information from third parties

Our policy only addresses the use and disclosure of the information we collect from you. Regarding the disclosure of information to be made to other parties or sites through the Internet, various regulations may apply to such disclosure or use of the information. Consequently, we recommend that you read the terms and conditions and privacy policy of each of the parties to which you decide to disclose the information.

This Privacy Policy does not apply to the practices of companies that are not owned by us or that are not under our control, nor does it apply to any person who is not contracted or under our direction, including any third party that may disclose information as established in this Privacy Policy.

How do we protect your information?

We pay special attention to the implementation and maintenance of the security of both the Site and its information. We use industry procedures and standard policies to ensure the security of the information we collect and store, as well as to prevent unauthorized use of it, and we ask all third parties to apply similar security requirements, in accordance with this Privacy Policy. Privacy.Although we apply reasonable measures to secure information, we cannot be held responsible for the acts of anyone who gains unauthorized access or misuses our Site, and we do not make any warranty, express, implied or otherwise, that prevents said access.

Data transfer outside the EEA

Please note that some recipients of the data may be located outside the European Economic Area. In such cases, we will provide your data only to those countries whose level of data protection has been approved by the European Commission, or we will establish an agreement to guarantee an adequate level of data protection.

Marketing

We or through our external subcontractors may make use of your Personal Information, such as your name, your email address, your telephone number, etc., in order to offer you promotional material related to our services that we think may be of your interest.

Out of respect for your right to privacy, together with such material we also provide you with the means to reject the receipt of our commercial offers. If you unsubscribe, we will proceed to remove your email address or telephone number from our commercial distribution lists.

Please note that even though you have unsubscribed to receive our commercial emails, we may send you other types of important communications by email without offering you the option to stop receiving them. These communications may include customer service announcements or administrative notifications.

Corporate transaction

We may share information in the event of a corporate transaction (such as the sale of a substantial portion of our business, a merger, or a sale of assets). In this case, the beneficiary or acquiring company will be the one that assumes the rights and obligations described in this Privacy Policy.

Updates or modifications to this Privacy Policy

We reserve the right to periodically modify or review the Privacy Policy, the changes of which will be effective at the time the revised or modified Privacy Policy is displayed. The latest revision will be reflected in the "Last modification" section. The continued use that you make of the Platform after the notification of said modifications made to our website constitutes your knowledge and consent to said modifications in the Privacy Policy, as well as your acceptance of the terms of said modifications.

How to contact us

If you have any general questions about the Site or the information we collect from you, as well as how we use it, you can contact us via email administration@kioassistance.com or by calling +34 919 41 75 09

Company name: KIO Assistance SL
NIF: B88001417
Calle Fernando VI, 17, 1ºIZQ, 28004, Madrid, Spain.

Last modified: 09/13/2021

CUSTOMER SERVICE

Open 24/7

+34 919 417 509

KIO Assistance SL

NIF: B88001417

Calle Fernando VI, 17, 28004, Madrid, Spain


Billing email: administration@kioassistance.com

Assistance email: operations@kioassistance.com



You can also find us here: